.studio-chat-launch{position:fixed;inset-inline-end:22px;bottom:22px;z-index:35;background:#181916;color:#f5f4e9;border:1px solid #7c826e;padding:14px 20px;border-radius:3px;box-shadow:0 3px 18px #0002;max-width:calc(100vw - 30px);font-weight:600}.studio-chat-launch span,.studio-unread{background:#d6eb92;color:#17200e;border-radius:20px;padding:3px 7px}.studio-chat-dialog{width:470px;max-width:calc(100vw - 24px);max-height:92dvh;padding:24px;overflow:auto;border:1px solid #2c3027;background:#f8f7f0;color:#191b16}.chat-heading{display:flex;justify-content:space-between;align-items:center;gap:12px}.chat-heading h2{font-size:22px;margin:0}.chat-heading button{font-size:28px;border:0;background:transparent;min-width:44px;min-height:44px}.chat-note{font-size:13px;line-height:1.6;color:#5d6456;margin:8px 0 14px}.chat-thread-tools{display:flex;align-items:end;gap:8px}.chat-thread-tools label{flex:1;min-width:0}.studio-chat-dialog label,.studio-request-form label{display:block;font-size:14px;margin-top:12px}.studio-chat-dialog input:not([type=checkbox]),.studio-chat-dialog textarea,.studio-chat-dialog select,.studio-request-form input:not([type=checkbox]),.studio-request-form textarea,.studio-request-form select{width:100%;min-width:0;min-height:44px;padding:10px;border:1px solid #b3b9a6;background:#fff;color:#161a13;border-radius:0;font:inherit}.chat-thread-tools button,.chat-recovery button,#chat-more,.studio-upload-previews button{min-height:44px;border:1px solid #889078;background:transparent;padding:8px;cursor:pointer}.chat-history{height:230px;overflow:auto;border-block:1px solid #d2d5c9;padding:14px 0;margin:14px 0;overscroll-behavior:contain}.studio-message{max-width:92%;padding:12px 14px;background:#e9ecdf;margin:0 0 12px;border-radius:2px;overflow-wrap:anywhere}.studio-message.customer{margin-inline-start:auto;background:#1c2419;color:#fff}.studio-message p{white-space:pre-wrap;margin:6px 0;line-height:1.55}.studio-message small{font-size:11px;opacity:.7}.studio-message-images{display:flex;gap:8px;flex-wrap:wrap}.studio-message-images a{width:88px;color:inherit;font-size:12px}.studio-message-images img{width:88px;height:88px;object-fit:contain;background:#fff}.chat-attachment-details,.chat-recovery{margin:14px 0;border-top:1px solid #d2d5c9;padding-top:12px}.chat-attachment-details summary,.chat-recovery summary{cursor:pointer}.studio-rights{display:flex!important;align-items:flex-start;gap:9px;line-height:1.55}.studio-rights input{width:18px;height:18px;flex-shrink:0;margin-top:3px}.studio-upload-picker{display:block!important;border:1px dashed #8a9478;padding:18px;cursor:pointer;margin:14px 0}.studio-upload-picker input{display:block;margin-top:8px;max-width:100%;font-size:13px}.studio-upload-previews{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.studio-upload-card{border:1px solid #cbd0bd;padding:8px;min-width:0}.studio-upload-card img{width:100%;height:130px;object-fit:contain;background:#fff}.studio-upload-card select{width:100%;min-height:44px}.studio-upload-card button{width:100%;margin-top:6px}.chat-email-link{display:block;font-size:13px;margin-top:12px;overflow-wrap:anywhere}.studio-request{max-width:1160px;margin:auto}.studio-request h1{font-size:clamp(32px,5vw,58px)}.studio-review-note{padding:20px;background:#e7ecd9;border-inline-start:3px solid #647748;line-height:1.65;max-width:900px}.studio-request-form{display:grid;grid-template-columns:1fr 1fr;gap:44px;margin-top:34px}.studio-request-pair{display:grid;grid-template-columns:1fr 1fr;gap:16px}.studio-request-submit{grid-column:1/-1;display:flex;gap:20px;flex-wrap:wrap;align-items:center}.studio-request-submit>p{width:100%}.studio-brief-entry{display:flex;gap:20px;align-items:center;flex-wrap:wrap;border:1px solid #c4cbb4;padding:22px;margin:22px 0}.studio-inbox{display:grid;grid-template-columns:320px minmax(0,1fr);gap:20px}.studio-inbox-list{max-height:650px;overflow:auto}.studio-inbox-list button{display:block;text-align:start;width:100%;padding:16px;margin-bottom:8px;border:1px solid #d6ddcb;background:#fff;color:#1f2917;overflow-wrap:anywhere}.studio-inbox-list button[aria-current=true]{border:2px solid #50682a}.studio-inbox-detail{min-width:0}.studio-inbox-detail .chat-history{height:340px}.studio-inbox-detail textarea{width:100%;padding:14px;min-height:100px}.studio-inbox-context{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7;background:#f0f3e8;padding:16px}.studio-inbox-detail input[type=email]{width:100%}.studio-inbox-state{display:flex;gap:12px;flex-wrap:wrap;margin:12px 0}.studio-inbox-detail [role=status]{min-height:22px}.studio-inbox-list small{display:block;margin-top:6px}.studio-inbox-detail button{min-height:44px}.studio-service-error{color:#b12724}body:has(.management-shell) .studio-message{max-width:85%}@media(max-width:750px){.studio-chat-launch{bottom:calc(18px + env(safe-area-inset-bottom));inset-inline-end:12px;padding:12px 14px;font-size:13px}.studio-chat-dialog{padding:18px;max-height:94dvh}.chat-history{height:210px}.studio-request-form{grid-template-columns:1fr;gap:20px}.studio-request-pair{grid-template-columns:1fr 1fr}.studio-inbox{grid-template-columns:1fr}.studio-inbox-list{max-height:260px}.studio-inbox-detail .chat-history{height:300px}.studio-request-submit{align-items:flex-start;flex-direction:column}}@media(prefers-reduced-motion:reduce){.studio-chat-dialog *{scroll-behavior:auto}}

.studio-inbox-detail h2{font-size:22px;overflow-wrap:anywhere;line-height:1.4}.studio-chat-dialog h2{line-height:1.4}

.studio-ai-tools{display:flex;gap:10px;flex-wrap:wrap;margin:12px 0}#knowledge-editor form{display:grid;gap:16px}#knowledge-editor label{display:grid;gap:6px}#knowledge-editor input:not([type=checkbox]),#knowledge-editor select{width:100%;padding:10px}#knowledge-editor input[type=checkbox]{width:22px;height:22px}#knowledge-test-result article{padding:16px;border-bottom:1px solid #d6ddcb;line-height:1.7}

.traffic-audit-summary{padding:18px;margin:16px 0;background:#eef3e5;border:1px solid #bccbaa;line-height:1.6}.traffic-audit-summary strong{font-size:17px}.traffic-audit-summary p{margin:8px 0 0}
.chat-ai-status{padding:12px 14px;border-inline-start:3px solid var(--acid,#b8e62e);background:#f1f3ea;font-size:13px;line-height:1.6;margin:12px 0}.chat-ai-status[data-state=failed]{border-color:#b87948;background:#f7f0e8}.chat-ai-status[hidden]{display:none}.chat-ai-actions{display:flex;flex-wrap:wrap;gap:10px}.chat-ai-actions button{min-height:40px;padding:8px 12px}.studio-ai-tools button:disabled{opacity:.55;cursor:wait}#support-model-form select{min-width:min(250px,100%)}#support-model-feedback{font-size:14px;line-height:1.6}
.chat-ai-actions .chat-ai-resume{background:var(--ink);color:var(--paper);border:1px solid var(--ink);font-weight:600}.chat-ai-actions .chat-ai-resume:focus-visible{outline:3px solid var(--acid);outline-offset:2px}

/* Customer chat: one scrolling message area, compact persistent composer. */
body.chat-open{overflow:hidden}
#studio-chat{--chat-line:var(--line);position:fixed;inset-block-start:var(--chat-top,0px);inset-block-end:auto;inset-inline-start:auto;inset-inline-end:0;width:440px;max-width:100vw;height:var(--chat-height,100dvh);max-height:100dvh;margin:0;padding:0;overflow:hidden;border:0;border-inline-start:1px solid var(--chat-line);background:var(--paper);color:var(--ink);box-shadow:-12px 0 60px #1719181a}
#studio-chat[open]{display:flex;flex-direction:column}
#studio-chat::backdrop{background:#17191845}
#studio-chat [hidden]{display:none!important}
#studio-chat .chat-heading{flex:none;padding:18px 16px 10px;gap:4px;border:0}
#studio-chat .chat-brand{display:flex;align-items:center;gap:12px;flex:1;min-width:0}
#studio-chat .chat-brand>span{font-size:38px;line-height:1}
#studio-chat .chat-brand small{font-size:9px;letter-spacing:.14em}
#studio-chat .chat-heading h2{font-size:21px;line-height:1.2;margin:4px 0 0;letter-spacing:-.03em}
#studio-chat .chat-heading form{margin:0}
#studio-chat .chat-icon-button{position:relative;display:flex;align-items:center;justify-content:center;width:44px;min-width:44px;height:44px;padding:10px;margin:0;border:0;background:transparent;color:inherit;border-radius:8px;cursor:pointer}
#studio-chat .chat-icon-button:hover{background:var(--white)}
#studio-chat .chat-icon-button svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round}
#studio-chat .chat-close{font-size:28px}
#studio-chat .chat-service-bar{display:flex;align-items:center;justify-content:space-between;gap:8px;flex:none;padding:0 18px 14px;border-bottom:1px solid var(--chat-line)}
#studio-chat .chat-mode{display:inline-flex;gap:7px;align-items:center;font-size:12px;line-height:1.4;max-width:60%}
#studio-chat .chat-mode::before{content:"";width:7px;height:7px;flex:none;border-radius:50%;background:var(--acid);box-shadow:0 0 0 3px var(--white)}
#studio-chat .chat-mode[data-mode=manual]::before{background:var(--muted)}
#studio-chat .chat-mode[data-mode=paused]::before{background:var(--line)}
#studio-chat .chat-mode[data-pending=true]::before{animation:chat-pulse 1.6s ease-in-out infinite}
#studio-chat .chat-ai-actions{gap:6px;flex:none;max-width:55%}
#studio-chat .chat-ai-actions button{min-height:36px;font-size:12px;line-height:1.4;padding:6px 11px;border:1px solid var(--chat-line);background:transparent;border-radius:6px;white-space:normal}
#studio-chat .chat-ai-actions .chat-ai-resume{background:var(--ink);border-color:var(--ink);color:var(--paper)}
#studio-chat .chat-flow{display:flex;flex-direction:column;position:relative;flex:1;min-height:0}
#studio-chat .chat-history{flex:1;min-height:0;height:auto;overflow-y:auto;overscroll-behavior:contain;border:0;margin:0;padding:22px 18px 8px;scroll-padding:12px}
#studio-chat .studio-message{max-width:87%;width:fit-content;padding:12px 14px;background:var(--white);border:1px solid var(--chat-line);margin:0 0 14px;border-radius:12px 12px 12px 3px;font-size:15px}
#studio-chat .studio-message.customer{margin-inline-start:auto;background:var(--ink);border-color:var(--ink);color:var(--paper);border-radius:12px 12px 3px 12px}
#studio-chat .studio-message.ai{border-inline-start:2px solid var(--acid)}
#studio-chat .studio-message small{display:block;font-size:10px;line-height:1.5;opacity:.65}
#studio-chat .studio-message p{margin:5px 0 0;line-height:1.65;letter-spacing:0}
#studio-chat .studio-message .underlined{font-size:inherit;white-space:normal;overflow-wrap:anywhere;border-color:currentColor}
#studio-chat .studio-message-images:empty{display:none}
#studio-chat .studio-message-images{margin-top:10px}
#studio-chat .studio-message-images img{border-radius:6px}
#studio-chat .chat-welcome{padding:26px 2px 20px;max-width:330px}
#studio-chat .chat-welcome p{font-size:20px;line-height:1.5;letter-spacing:-.035em;margin:0 0 24px}
#studio-chat .chat-welcome .studio-message{max-width:100%;margin-bottom:22px}
#studio-chat .chat-welcome .studio-message p{font-size:15px;line-height:1.65;letter-spacing:0;margin:5px 0 0}
#studio-chat .chat-questions{display:flex;flex-direction:column;gap:8px;align-items:flex-start}
#studio-chat .chat-questions button{max-width:100%;text-align:start;min-height:44px;padding:11px 14px;background:var(--white);border:1px solid var(--chat-line);border-radius:8px;font-size:13px;line-height:1.5}
#studio-chat .chat-jump{position:absolute;inset-inline-end:18px;bottom:62px;z-index:2;padding:10px 14px;min-height:40px;border:1px solid var(--ink);border-radius:20px;background:var(--acid);font-size:12px;box-shadow:0 3px 12px #17191812}
#studio-chat .chat-response-status{flex:none;padding-inline:18px;font-size:12px}
#studio-chat .chat-ai-status{border:0;margin:0 0 10px;padding:10px 12px;line-height:1.5;max-height:90px;overflow:auto;font-size:12px;background:var(--white);border-radius:6px;color:var(--muted)}
#studio-chat .chat-response-status button{min-height:36px;margin-bottom:8px;font-size:12px;border:1px solid var(--chat-line);background:var(--white);padding:6px 12px;border-radius:6px}
#studio-chat .chat-compose-form{flex:none;margin:0}
#studio-chat .chat-composer{padding:10px 12px calc(10px + env(safe-area-inset-bottom));border-top:1px solid var(--chat-line);background:var(--paper)}
#studio-chat #chat-feedback{margin:0;padding:0 6px;font-size:12px;color:var(--muted);max-height:55px;overflow:auto;line-height:1.5}
#studio-chat #chat-feedback:not(:empty){padding-bottom:9px}
#studio-chat .chat-compose-row{display:flex;align-items:flex-end;gap:5px}
#studio-chat .chat-input-label{flex:1;min-width:0;margin:0!important}
#studio-chat textarea{display:block;width:100%;height:44px;min-height:44px;max-height:112px;padding:10px 11px;resize:none;overflow-y:auto;background:var(--white);border:1px solid var(--chat-line);border-radius:8px;font-size:16px;line-height:22px}
#studio-chat .chat-send{display:flex;align-items:center;justify-content:center;gap:5px;min-height:44px;max-width:110px;padding:10px 12px;background:var(--ink);color:var(--paper);border:1px solid var(--ink);border-radius:8px;font-size:13px;line-height:1.5}
#studio-chat .chat-send[aria-busy=true]{opacity:.6}
#studio-chat #chat-attach-count{position:absolute;inset-block-start:0;inset-inline-end:0;min-width:17px;height:17px;background:var(--acid);border-radius:50%;font-size:10px;font-weight:600;line-height:17px}
#studio-chat .chat-contact-links{display:flex;justify-content:center;align-items:center;gap:13px;padding:10px 4px 0;font-size:11px;color:var(--muted)}
#studio-chat .chat-contact-links a{text-decoration:underline;text-underline-offset:3px}
#studio-chat .chat-contact-wait{font-size:10px;line-height:1.45;text-align:center;color:var(--muted);margin:4px 6px 0}
#studio-chat .chat-sheet{position:absolute;inset:0;z-index:5;display:flex;flex-direction:column;background:var(--paper);padding:0;margin:0;overflow:hidden}
#studio-chat .chat-sheet-heading{display:flex;justify-content:space-between;align-items:center;gap:10px;flex:none;padding:18px 18px 12px;border-bottom:1px solid var(--chat-line)}
#studio-chat .chat-sheet h3{font-size:20px;line-height:1.4;margin:0;letter-spacing:-.02em}
#studio-chat .chat-sheet-body{flex:1;min-height:0;overflow-y:auto;padding:20px 18px calc(24px + env(safe-area-inset-bottom));overscroll-behavior:contain}
#studio-chat .chat-thread-tools{align-items:flex-end;gap:10px}
#studio-chat .chat-thread-tools label{margin:0}
#studio-chat .chat-sheet input:not([type=checkbox]),#studio-chat .chat-sheet select{font-size:16px;min-height:44px;border-radius:6px}
#studio-chat .chat-recovery{margin:24px 0;padding-top:18px}
#studio-chat .chat-recovery summary{min-height:44px;font-size:14px}
#studio-chat .chat-note{font-size:13px}
#studio-chat .chat-sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
#studio-chat[data-keyboard=true] .chat-brand h2,#studio-chat[data-keyboard=true] .chat-contact-links,#studio-chat[data-keyboard=true] .chat-contact-wait{display:none}
#studio-chat[data-keyboard=true] .chat-heading{padding-block:7px}
#studio-chat[data-keyboard=true] .chat-brand>span{font-size:28px}
#studio-chat[data-keyboard=true] .chat-service-bar{padding-bottom:8px}
@keyframes chat-pulse{50%{opacity:.35}}
@media(max-width:600px){#studio-chat{width:100vw;max-width:100vw;border:0;box-shadow:none}#studio-chat .chat-heading{padding-top:calc(12px + env(safe-area-inset-top))}#studio-chat .chat-history{padding-inline:16px}#studio-chat .studio-message{max-width:89%}}
@media(prefers-reduced-motion:reduce){#studio-chat .chat-mode::before{animation:none}}