Your information is used to plan, make, and support your order.

Information you choose to share

When you ask a question or place a custom order, you may provide an adult purchaser’s name and contact details, the product and quantity, garment sizes and colors, optional approximate age and height for fit guidance, personalization wording or artwork, destination and delivery details, event information, and messages about the order.

• Share only the details needed for the order
• Check that you have permission to submit names and artwork
• Do not send children’s sensitive personal information

Website and service information

The website and the services that help operate it may receive technical information such as browser or device type, IP address, requested pages, timestamps, referring pages, and basic security or performance records. This information helps the site work, prevents misuse, and supports troubleshooting and improvement.

How we use information

We use relevant information to answer enquiries, recommend a suitable product, prepare and revise a digital proof, confirm sizes and quantities, process and support payment, produce the approved order, arrange delivery, handle problems, keep appropriate business records, protect the service, and meet applicable obligations.

Private production artwork

A logo file uploaded during checkout is stored as a private production asset linked to the order. Customers see a garment-effect preview, while the original production file is available only through the protected order operations site for authorized staff and the factory workflow. The original file is not placed on public product, case, payment-complete, sitemap, or media pages.

Payments and service providers

Payment details are handled through the payment option shown at checkout or confirmed for the order. Payment, hosting, communication, production, delivery, fraud-prevention, and technical service providers may process only the information reasonably needed to perform their role. Their own privacy terms may also apply when you use their services.

Children’s information

Ownly Made sells to adult purchasers. A child’s first name, approximate age or height, class, or team number may be used only where needed for fit guidance or an approved design, but please do not send birth dates, identity documents, medical details, school records, home addresses, or other sensitive information about a child. An adult must have permission to provide any personalization details used for a group.

Retention, choices, and questions

Information is kept only as reasonably needed for the order, customer support, records, security, and applicable obligations. You may ask what contact or order information we hold, request a correction, or ask whether information can be deleted. Some records may need to be retained where reasonably required for completed transactions, disputes, security, or legal compliance.