Terms
These terms apply when an adult uses the Ownly Made website, sends a custom-order request, approves a proof, or buys a personalized product. The confirmed order summary and approved proof form part of the order agreement.
Orders must be placed or approved by an adult who can enter into the purchase. The purchaser is responsible for providing accurate contact, product, size, color, quantity, personalization, payment, destination, and delivery information and for reviewing the complete order summary before approval.
Product images and examples help explain the garment and possible personalization. Colors and appearance can vary slightly by screen, material, size, and production process. We provide a digital proof for the final wording, artwork direction, scale, color, and placement. Production begins only after the required details, proof approval, and payment are confirmed.
Prices are shown in US dollars. The displayed product price includes the garment, the standard personalization described for that product, and standard shipping to eligible destinations. Any different artwork requirement, expedited service, remote-area charge, special handling, or other additional cost is confirmed before payment. An order is not accepted for production until payment and the final details are confirmed.
Delivery timing depends on the product, quantity, proof approval, production, destination, and carrier service. We confirm the expected window for the order but cannot promise an event-date arrival where customs, weather, carrier disruption, an incorrect address, or another event outside reasonable control causes delay. The purchaser should review the separate Shipping & Returns page before approval.
Contact us immediately if an order detail needs to change. We will confirm whether a change or cancellation is still possible. After proof approval and production begins, personalized products cannot normally be changed or cancelled, and change-of-mind returns are not accepted. If an item arrives damaged, defective, or different from the approved proof, send the order details and clear photos for review. A verified issue may be resolved with an appropriate remake or refund.
The purchaser must own or have permission to use every name, logo, image, character, phrase, trademark, or other artwork submitted for personalization. Uploaded production artwork is kept private and is used to prepare the proof and manufacture the order. Ownly Made may request evidence of permission or decline content that may infringe another person’s rights, be unlawful, or be unsuitable for production.
We aim to keep product, price, availability, and website information accurate. If a clear error is identified before production, we will explain the correction and allow the purchaser to decide whether to continue where a decision is required. Questions about an order or these terms can be sent by email or WhatsApp.
Clear answers
Production begins after the required order details, digital proof approval, and payment have been confirmed.
No. Change-of-mind returns are not accepted for products made to the approved personalization. Verified damage, defects, or differences from the approved proof are reviewed for an appropriate remake or refund.
Only submit content you own or have permission to use. We may request authorization or decline content that may infringe another person’s rights.
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